Patient Rights

Quality care provided by competent personnel in a considerate, respectful, and safe environment
Know the identity and professional status of your caregivers
Interpreters and/or special equipment to assist language needs
Confidentiality of your medical and billing records and personal privacy within the law.
Make informed decisions about your care, including requesting or refusing treatment
Receive all medical information regarding health status, including alternatives and risks
Actively participate indecisions about your care and in developing and accepting your treatment and pain management plan
Be treated for any side effects that pain medications may cause
Access and review your medical records and to have the information explained within a reasonable time frame.
Be free from isolation and restraints, unless medically necessary
Be free from discrimination, abuse, or harassment
Prepare an advance directive
Appoint a personal representative of your choice
Receive a complete explanation of charges and your bill
Consult with another physician or request transfer to another location
Voice complaints without fear of reprisal and receive a timely response.
- To voice a complaint, communicate concerns or request an ethics consultation related to your care, call First Continental Life and Accident Insurance at 1-800-660-6064

Share complete and accurate medical history and information
Cooperate in your care and ask questions if you do not understand
Actively participate in your care and follow instructions and medical orders
Give informed consent prior to the start of any tests, surgery, procedure or treatment. You may also withdraw your consent at any time
Request a second opinion
Choose or change your health care provider
Ask your provider any questions about pain or the treatment of pain.
Respect the needs, rights and property of other patients, family members and care givers
Have family members or personal representatives authorize care if you are unable to communicate
Take only the drugs prescribed by your health care team and promote the healing process by refraining from alcohol or toxic substances during your care
Know the extent of your insurance coverage and requirements such as pre-authorization, deductibles and co-payments; call customer services with questions and concerns
Meet your financial obligations

Five Steps to Safer Care
1	Ask questions if you have doubts or concerns
2	Keep and bring a list of ALL the medicines you take when you visit your provider
3	Get the results of any test or procedure.
4	Talk to your provider about what is best for your health
5	Make sure you understand what will happen if you need more procedures or care
* U.S. Department of Health & Human Services in partnership with the American Medical Association.

Get Started Today!

1-877-493-6282

Please call us to discuss how our plans can meet your dental needs. We're here to assist you every step of the way!